BEING A MOUTHPIECE FOR, AND SERVICING INDEPENDENT VEHICLE DEALERS SINCE 1998 HyperLink
 
 
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    Why buy from an IDA accredited dealer?

     
    The IDA and its members are recognised by financial institutions and other role players in the industry as being an organisation with high esteem and widespread negotiation powers.
     
     
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    Why become an IDA member?

     
    The IDA offers Independent Motor Dealers access to a reputable Industry Association, aimed at its core to promote and attend to the interests of its members.
     
     
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Lodge A Complaint

IDA ALTERNATIVE DISPUTE RESOLUTION 
 
Any Dispute from the sale of a vehicle, use of a vehicle, condition of the vehicle, has to adhere to the following conditions for dispute resolution.
  1. The complaint should be brought to the attention of the seller in writing.
  2. The seller must acknowledge the complaint within (specified time)
  3. The seller has the obligation to resolve such complaint timeously with the purchaser.
Should no resolution of concerning the complaint be reached, the seller must provide the purchaser with an alternate dispute mediator (in this case, the IDA).
  1. The complaint must be supplied by the purchaser.
  2. The IDA must acknowledge such a complaint within 24 hours.
  3. The IDA will on receipt of the complaint and all documentation, investigate this complaint and request the seller to respond accordingly.
  4. It is the responsibility of the IDA to investigate the complaint in a fair, timeous, cost effective and unbiased manner.
  5. It is the responsibility of the IDA to produce a resolution in writing to both parties. The parties involved must accept the resolution in writing by means of a signed document.
  6. In the case where no resolution is reached, the complaint must be escalated to offices of the Motor Industry Ombud.
  7. All complaints to the (MIO), should be submitted via their website - www.miosa.co.za and once again include all substantiating documentation.
 
 
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